Troubleshooting & FAQs

Common Issues

Delayed Funding Transfer

• Processing times vary by custodian
• Contact both iTrustCapital and current custodian if over 3 weeks
• Ensure all paperwork is properly completed

Verification Errors

• Verify personal details match exactly
• Check name spelling and address format
• Ensure ID documents are clear and valid

Trade Execution Times

• Most trades execute instantly
• Market volatility may cause brief delays
• Check internet connection if issues persist

Getting Help